ONLINE RETURN POLICY
Refunds by Mail are valid within 7-14 days from the original postmark date. Merchandise, Accessories, Décor, and Fashion Items must be returned unwashed, unworn, undamaged and with tags attached, accompanied by the invoice or order number.
POSTAGE FEES ARE THE CUSTOMER’S RESPONSIBILITY. ALL ITEMS CAN BE RETURNED FOR STORE CREDIT ONLY UNLESS YOUR RETURN IS APPROVED BY MERCHANT.
IF YOU RECEIVED A DEFECTIVE/DAMAGED ITEM(S), WE WILL PROVIDE YOU WITH A PREPAID RETURN LABEL TO SEND THE MERCHANDISE BACK TO US. SHOULD YOU RUN INTO THIS ISSUE PLEASE EMAIL US AT LOVE@KADESMODE.COM SO THAT WE CAN FURTHER ASSIST YOU.
ANY SIGNS OF WEAR OR DAMAGE WILL LEAD TO THE RETURN REQUEST BEING DENIED.
ALL RETURNS MUST BE SUBMITTED BY EMAIL WITH THE APPROPRIATE ORDER NUMBER. ALL PRODUCTS ARE DESCRIBED AS IS.
THERE ARE NO RETURNS FOR CUSTOM PRODUCTS OR DIGITAL PRODUCTS AND SERVICES.
HOW DO I RETURN BY MAIL?
- Securely pack your merchandise, return form and invoice in a box, envelope or bag of your choice. Use original packaging if possible.
- Once your package is ready, choose a mail carrier, pay for postage, and send to the address on your packaging.
We recommend that all returns be sent with a traceable carrier with a tracking number. Keep the Return Tracking Number from the package you are returning to ensure that the package has been delivered to our mail department. RETURN SHIPPING IS NOT REFUNDABLE.
Kades Mode is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Once the return has been received and processed by our retail store, you will receive an email titled “Notice of Refund” which is a copy of the refund for your records.
- The refund will be processed back to your account as in-store credit or online credit only. Unless communicated otherwise, this process can take up to 5-10 business days after your return has been received.
- Original shipping costs incurred are non-refundable.
- Online returns are eligible for in-store or online credit only.
CAN I RETURN OR EXCHANGE ITEMS ON FINAL SALE OR PROMOTIONS?
- All final sale or promotion merchandise cannot be returned or exchanged.
HOW DO I RETURN A DAMAGED ITEM?
If you receive a damaged or defective item in your order, please reach out to our Customer Service team at (844) 890-5153 and include a photo of the item. We will do our best to replace the item if still in stock.
STILL NEED HELP?
Our Customer Service team is here to assist you with anything you need! Reach out to us via email at firstname.lastname@example.org , our chatbox, or by phone (844) 890-5153.